1. Introduction

At Surge, we are committed to providing a great experience. However, if you are not satisfied with your purchase, we offer a refund option under the conditions below

2. Eligibility for Refund

You are eligible for a full refund if you request it within 5 days of purchasing credits and have not used any of the credits. Once credits have been used, refunds are not available.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] with your account details and the reason for your refund request.

4. Processing Time

Once we receive your request, our team will review it, and if eligible, we will process your refund within 7-10 business days.

5. Exceptions

Refunds are not available for promotional or discounted credit purchases.

6. Contact Us

If you have any questions or concerns regarding our refund policy, feel free to reach out to us. We're here to help!

Email: [email protected]